Wednesday, August 3, 2016
Wednesday, June 22, 2016
Businesses and Customers
Alike Rely on Reviews
- Review their website.
- Read through various reviews. Understanding that all reviews
will not be positive—and if they are--it may be suspect. Don’t just look at Google reviews, but try
looking up DemandForce, Sure Critic and others.
Some businesses, like us, subscribe to services that scrape our database
and either call or email every customer after a completed transaction. We all know that the most satisfied are the
least represented online.
- Make a phone call with questions. With current technology stripping away some person to person communication, having a personal discussion is valuable in learning competence and trustworthiness.
- Send an email with questions. If a service provider is willing to take some
time to communicate with you to answer questions, it goes a long ways in
developing a worthwhile relationship.
A Satisfied Customer
- Give them a chance. Don’t always make up your mind with 1 transaction. I recommend 5 transactions. 3 of the 5 will likely be just great, 1 of them might be little hard to understand or frustrating, and 1 might have a problem such as a part delay, warranty issue, or mistake. Making your decision across all 5 transactions will help you make a fair decision, because they all don’t come in the order of the first 3 being just great.
- Finally, having a relationship with a repair facility should involve some loyalty and patience. You will save more money by trusting that the right repairs are performed at the right time by the right person—not by saving 10% on one transaction. Furthermore, the real savings in having a relationship with a professional is the reliability and overall cost of ownership being less with a longer lasting vehicle.
|One of Our Pro-Tow Vehicles|
Auto & Heavy Truck Repair
Maple Valley, WA & Auburn, WA
24 hr Towing & Recovery
24 hr Mobile OnSite Truck Repair
Friday, September 30, 2011
Please remember that there are moving parts in the total out-the-door cost to auto repair, and there is no substitute for trust and relationship when it comes to paying for competent labor. 1. Diagnosis is a requirement to be accurate and leaving this element out leads to cost coverage in other areas or incorrect repairs in the first place. 2. A competent inspection in attempt to identify other areas of service need can prevent surprises during the course of repair. 3. A thorough explanation of suggested service that can prevent more expensive repairs or breakdowns later. 4. Taxes, fluids, shop supplies, and hazardous waste fees are also part of the common repair and are not always quoted by all shops over the phone.
Finally, make sure that when you are comparing prices that all the above elements are taken in to consideration so you are not mistakenly thinking that a lower price actually won't end up as a higher price.
Certified Technician & Heavy Recovery Specialist
ASE Master, L1, AES, AAM, TRAW HD, TRAA Level 1,2 & 3
MOTORPLEX: Auto & Heavy Truck Repair, 24 Hr. OnSite Service
PRO-TOW: 24 Hr. Towing & Recovery, Nationwide Transport, & 24 Hr. Load Services
253.245.5454 24 hr. Dispatch
800.439.8196 Toll Free Dispatch
23933 SE 264th ST, Maple Valley, WA 98038 Lat/Long: N47.36516 & W122.02180
420 H ST NW, Auburn, WA 98001 Lat/Long: N47.31204 & W122.23850
Wednesday, May 25, 2011
Friday, February 18, 2011
Thursday, February 17, 2011
· This is mainly a personal decision that I can better assist after you have narrowed down the choices to a few similar competitive models. Then, I can provide you my personal opinion based on technical data available and experiences with the repair and maintenance in our shop. It is worth noting, however, that manufacturers seem to have the most challenges when introducing new models or new engine/transmission combinations not previously in production. www.motorplex.com www.pro-tow.com 425.310.1100 service 253.245.5454 towing